“I’ve booked package through your website, but MCO 2.0 is here now. What can I do?”
Here’s some questions that are frequently asked during this lockdown.
Due to the drastic rise of COVID-19 cases, our government has announced movement control (MCO 2.0) to prevent the break the virus chain. We also understand that campers who have made their booking with us are concerned about this matter, do not worry as we’re always here to assist!
Q: Can I still proceed my camping trip during MCO 2.0?
A: Unfortunately, our camp site is closed during MCO 2.0, we must adhere to the SOP to prevent virus spread. We hope to see all campers soon once MCO is lifted.
Q: Can I request for refund since it’s MCO 2.0?
A: As stated in our policy, we do not refund for all bookings. However, redeem code will be given so that campers can book new packages through our website for future visit.
Q: Can I postpone my trip due to MCO 2.0?
A: Yes, of course! As mentioned in the previous answer, redeem code will be given so that campers can book new packages through our website for future visit.
Q: Is booking still allowed at the moment?
A: Yes, customers are allowed to make bookings through our website for future dates. Kindly visit our Facebook and Instagram page or official website for more booking information.
As part of the nation, we are obligated to adhere SOP during the movement control order (MCO) period. We hope everyone take good care of themselves and we’ll see you soon!